Frequently Asked Questions

Can I order my favorite Red Ribbon products online?

Yes, you can now order select Red Ribbon products online for delivery! While we currently only ship to select locations, we plan to expand our North America deliveries soon.

If you would like to be notified of new locations, please Sign Up Here.

 

What products can I order online?

You can order select Red Ribbon Mamon and Ensaimada products in bundle packs. Just choose two from the following variants:

  • Pack of 9 Butter Mamon
  • Pack of 9 Mocha Mamon
  • Pack of 9 Cheesy Mamon
  • Pack of 9 Cheesy Ensaimada
  • Pack of 9 Ube Ensaimada
  • Pack of 9 Mango Ensaimada

 

I saw that you have a buy 6, get 1 promotion for your mamon and ensaimada products. Will I be able to avail of that offer with my online order?

The buy 6, get 1 free promo for mamon and ensaimada products are exclusive for in-store order and pick-ups only. But don’t worry, our online bundle packs are affordably priced for you with free shipping cost.

 

Do you ship anywhere in the US?

As of now, we only ship to Arizona, Texas, Florida, Oregon, Washington, California, Illinois and Philadelphia. We’ll update our list once delivery to other areas becomes available.

 

How about to Alaska and Hawaii?

We’re sorry, but due to shipment transit time, shipping to these locations are not available. But if you’re from Hawaii, you can still get and enjoy Red Ribbon products by visiting our store in Waipahu, Hawaii.

 

Can I choose or customize product combinations, other than the available bundle packs?

We’re sorry, but as of now, our online ordering only offers bundle packs of select Red Ribbon products. Customizing other product combinations is not yet available.

 


Is there a minimum amount of order required?

There’s no minimum amount of order required, but you need to order at least 2 packs or bundles from the available products.

 

How do I place my order online?

Please visit our order online page, choose 2 packs from the available products, then click the Add to Cart button.

Upon checkout, input your contact number or email address where we can send updates or status of your order, then simply fill out the boxes for your shipping address information.

Choose your shipping method then click continue. You’ll be redirected to the payment page where you can select and enter the details of your preferred mode of payment as well as your billing information.

 

What modes of payment are allowed?

You can pay with your Visa, Mastercard, or AMEX credit card.

 

Can I choose a shipment method other than UPS?

No, we only ship our products via UPS. We offer FREE shipping via UPS (Ground and 3-Day Select). You have the option to choose 2-Days Air for an additional $16 per order.

 

How much is the shipping fee?

The shipping is free via UPS. No additional cost to you to ship our products if you choose the ground or 3-Day Select via UPS.

 

Should my billing address be the same as my shipping address? What’s the difference between the two?

No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card).

The shipping address, on the other hand, is where your order/s will be mailed to. But if your order/s are also to be mailed to you, you can simply select the “Same as shipping address” option in the billing address section.

Remember though that we currently cannot process credit payments with billing address outside the U.S., and no P.O. Box or Military/APO addresses are allowed.

 

When will my order/s be shipped?

We ship freshly baked products every Monday or Tuesday. All orders received from Sunday (12:00 AM) to Saturday (11:59 PM) Pacific Standard Time are processed for shipping the following Monday. To illustrate, let us use the January calendar below, if you place your order on January 7, your order will be shipped January 14 or 15 and depending on your shipping method, it should arrive to you latest January 18 (if shipped on Tuesday and use 3 days select UPS delivery).

How long will it take to deliver my order?

Depending on your chosen shipping method (3 day select or 2 day air), your order will take a maximum of 3 days to arrive from the day it is shipped (every Monday or Tuesday).

 

Will I receive a tracking number/notification?

Yes, you will receive a notification on the email address or phone number that you’ll provide once your order has been shipped.

 

Do you have cut-offs in receiving orders?

We follow a weekly cut-off where all orders received after 11:59 PM, Saturday Pacific Standard Time will be shipped on the next following Monday, or the next scheduled shipping day.

 

Can I still cancel my order once it has been confirmed?

For cancellation or change of order destination and other details, you can contact our Online Ordering Team via email at customer.service@rrbiusa.com, within 24 hours of placing your order.

 

How do I extend the freshness of the products after I received them?

Our products are at their best quality when consumed before or by the best before date. To preserve freshness, store them in storage bags (e.g. Ziploc®), and keep in freezer. Thaw in original packaging at room temperature prior to consumption. Note that freezing can affect the moistness of the product.

 

I received the wrong/damaged products. How can I request for replacement?

If the products you received are not what you ordered or if your items arrive damaged, and for other order issues, you can report it to our Online Ordering Team at customer.service@rrbiusa.com, within 24 hours of receiving the package.

 

Do you offer refund?

Red Ribbon will be happy to replace any product(s) in the unlikely event that they might be damaged or spoiled within its shelf life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives.

Red Ribbon is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (UPS), but this, of course, is out of our control. Products that are delivered late by UPS is not Red Ribbon’s responsibility.

Holidays or weather may delay delivery. Red Ribbon products are highly perishable and any shipping delay caused by third party carrier, we are unable to accept returns or offer refund.

 

I received my package later than the 3-day delivery period and the products have already expired. How can I request for refund or replacement of my order?

We’re sorry, but we cannot issue a refund or replacement for late order deliveries caused by a delay from UPS’ end. You may contact UPS directly at 1+(800) 742-5877.

 

It has been more than 3 days and I still haven’t received my package. Where can I follow up?

You can directly contact UPS customer service hotline at 1+(800) 742-5877. Have the tracking number that was sent with your shipment confirmation ready.

 

I want to get an update on the status of my shipping. Where can I follow up?

You can directly contact UPS customer service hotline at 1+(800) 742-5877. Have the tracking number that was sent with your shipment confirmation ready.

 

What is the additional $2.50 cost on my order?

Due to the extreme heat brought by the summer season, we are adding Thermal Packaging cost amounting to $2.50 to your order. The products you ordered will be packaged in a Thermal Wrap to preserve and the protect the products from warm temperature.

 

Do you customize cake designs for birthdays/weddings/other occasions?

We do not do custom cake designs but Red Ribbon dedication cakes are specially designed for you to write your personal greetings or short messages for any occasion.

 

Do you deliver cakes?

For now, we do not offer delivery service for our cake products but you can now order some of our best-selling pastries online for delivery to select locations.

Menu
Bitnami