Frequently Asked Questions

Menu/ Product Information

Where can I learn more about your food (ingredients, allergen and nutrition information)?

You may find the complete nutritional & allergen information for all our products on:

Red Ribbon Nutrition Facts

Red Ribbon Allergen Information


Do you have any sugar-free cakes, pastries, or breads?

We currently do not offer sugar-free cakes, pastries, or breads.


Do you serve any gluten-free item?

We currently do not offer gluten-free cakes, pastries, or breads.


How do I reheat my empanada/ palabok/ arroz caldo?

Our savory products are best-enjoyed hot. Please refer to this link for reheating instructions.


Gift Cards

Do you offer gifts cards and where can I purchase one?

Yes, we do offer Red Ribbon gift cards from $5 and up. These can be purchased in any Red Ribbon store in the USA. Please visit our store locator page to check the nearest Red Ribbon Bakeshop near you. Do note, however, that Red Ribbon is not affiliated with any website buying or selling Red Ribbon gift cards at a discounted price. The sale of Red Ribbon gift cards by third-party websites is strictly prohibited.


Can I order gift cards online (and/or send to someone)?

Currently, our gift cards are only available for purchase in-store.


Is my gift card reusable/reloadable?

Yes! You may add money to an existing Red Ribbon gift card anytime, just visit the nearest Red Ribbon Bakeshop in your area.


Are gift cards refundable? Can I get cash back on gift cards?

Unfortunately, Red Ribbon gift cards are non-refundable unless required by your state. Red Ribbon gift cards are also not redeemable for cash, except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law.


Custom Cakes

Do you make customized cakes? (Birthday cakes with photo images, wedding cakes, etc.)

Sorry, we do not offer customized designs. We do offer quarter-sized Dedication Cakes available in your local Red Ribbon Bakeshop that are specially designed to have your own personalized message written for any occasion.


Online Ordering/ Nationwide Shipping

Where can I order online for in-store pick-up or delivery?

You may download our Red Ribbon app at to conveniently order for pickup or delivery. You may also order via and click on “Order Now” for in-store pickup or delivery.


Who may I contact for concerns on my online/ mobile order?

Please directly contact your local bakeshop for issues with your online order, phone numbers can be found on our store locator page.


Will the quality of my order from Nationwide Shipping pastries/cakes be affected during standard shipping?

Your products will be maintained & delivered at their highest quality. We utilize special packaging to ensure that product quality is maintained upon shipping these out to you.


Do you deliver in all US states and Canada?

We deliver within a 5-mile radius from any of our bakeshops. Please visit our store locator page to check the nearest Red Ribbon Bakeshop near you. You may place your delivery order by downloading the Red Ribbon app or visiting and click on “Order Now” and selecting “delivery” as your order type.


We also offer Nationwide Shipping for select pastries and cakes throughout the United States except Alaska & Hawaii. We currently do not offer delivery to Canada. You may start your Nationwide Shipping order by visiting and clicking on “Nationwide Shipping”.

Please click here for other concerns on Nationwide Shipping.


How do I apply for employment at your company?

We are always on the lookout for dynamic individuals to join our team. You can find all available details regarding our job and position openings at


How do I know if your location is hiring?

Best way to know is check all available details regarding job and position openings at


What is the status of my application?

Please allow us several days to process your application. If you do not hear from us, please reach out to the location where your application was submitted.

Donation/ Sponsorship/ Discount

Can you donate food for my function/party/team?

Please contact your local Red Ribbon Bakeshop for more details regarding this matter.


Who can I speak with regarding sponsorship?

Please contact your local Red Ribbon Bakeshop for more details regarding this matter.


I am doing a research paper; can you answer some questions about the company for me?

You may reach us at and fill-in the “Contact Us” portion to provide details about your request.


Do you offer senior/military/teacher discount?

Currently, Red Ribbon doesn’t have a standardized or national discount policy of any type.