Frequently Asked Questions

Can I order my favorite Red Ribbon products online?

Yes, you can now order select Red Ribbon products online for delivery! We now deliver select Red Ribbon products in the United States of America except for Hawaii and Alaska. We also ship select Red Ribbon cakes to California, Arizona, Oregon, Washington, New York, New Jersey, Pennsylvania, and Florida.

 

What products can I order online?

You may order the following Red Ribbon pastries and cakes.

Pastries:

  • Bundle of 9 Butter Mamon
  • Bundle of 9 Mocha Mamon
  • Bundle of 9 Cheesy Mamon
  • Bundle of 9 Ube Mamon
  • Bundle of 9 Cheesy Ensaimada
  • Bundle of 9 Ube Ensaimada
  • Bundle of 12 Moist Chocolate Slice
  • Bundle of 18 Mango Bar
  • Bundle of 18 Brownies
  • Bundle of 18 Caramel Bar
  • Mamon Bundle (3 Butter, 3 Mocha & 3 Ube)
  • Bars Bundle (6 Mango, 6 Brownies, & 6 Caramel)
  • Assorted Ensaimada (5 Cheesy & 4 Ube)
  • Bestsellers’ Bundle (3 Butter Mamon, 3 Cheesy Ensaimada & 3 Mocha Mamon)
  • Ube Favorites (5 Ube Mamon & 4 Ube Ensaimada)

Cakes:

  • Mango Supreme
  • Ube Overload
  • Chocolate Mousse
  • Sans Rival

 

Do you ship anywhere in the US?

We ship our selected pastries anywhere in the US except for Hawaii and Alaska. Our select cakes are available for shipping to California, Arizona, Oregon, Washington, New York, New Jersey, Pennsylvania, and Florida.

 

Will you be shipping cakes to other areas soon?

For now, we only ship our cakes to California, Arizona, Oregon, Washington, New York, New Jersey, Pennsylvania, and Florida. We’re working hard to bring our cakes to other states. Stay tuned for more updates!

 

Can I choose or customize pastry combinations, other than the available pastry bundles?

We’re sorry, but for now, our online ordering only offers bundle packs of select Red Ribbon pastries. Customizing other product combinations is not available.

 

For my cake order, will candles be offered?

Yes, we offer free candles, available in blue or pink.

 

For my cake order, will cake toppers be offered?

Yes, you may choose one of the 5 available cake toppers – Happy Birthday, Congratulations, Happy Anniversary, Thank You, or a blank writable cake topper. You may write on the toppers using a permanent marker like a Sharpie.

 

For my cake order, do you provide cake knives?

Yes, we provide one knife per cake.

 

Do you customize cake designs for birthdays/weddings/other occasions?

We do not offer custom cake designs. Our quarter-sized Dedication Cakes are available in your local Red Ribbon Bakeshop and are specially designed to write your own personalized message for any occasion.

 

Is there a minimum amount of order required?

The minimum quantity for pastries is two bundles per order, while the minimum quantity for cakes is one per order.

 

What is the additional $2.50 cost on my pastries order?

Due to the extreme heat during the summer season, we are adding thermal packaging cost of $2.50 to your order. During summer and all year round for Florida deliveries, pastries orders will be packaged in a thermal wrap to preserve and protect the products from warm temperature.

 

Why do I save when I buy 2 Chocolate Mousses/Sans Rivals in one order?

These two cakes may fit inside one special insulated box that we use to keep your cakes at its best quality. You save on special packaging and shipping cost when you buy 2 of these cakes.

 

May I combine 1 Chocolate Mousse and 1 Sans Rival in my order to save on special packaging and shipping cost?

Yes, you may combine both to save on special packaging and shipping cost.

  

May I buy 1 Chocolate Mousse or 1 Sans Rival only?

Yes, you may order 1 cake only.

 

Why is 2-day shipping needed for my cake, why not 3-days or longer?

Two-day shipping is the maximum time required to ensure you receive your cake in its best quality.

 

How much is the shipping fee for my pastries order?

We offer FREE 3-Day shipping. You may choose 2-Day Air shipping for an additional $16 per order.

 

Do you offer overnight shipping for my cake order?

For now, we only ship our cakes via 2-day shipping.

 

How do I place my order online for Red Ribbon Pastries?

Please visit our Pastries Nationwide Shipping page, choose 2 bundles from the available products, then click the Add to Cart button.

Upon checkout, input your contact number or email address where we can send updates or status of your order, then simply fill out the boxes for your shipping address information.

Choose your shipping method then click continue. You’ll be redirected to the payment page where you can select and enter the details of your preferred mode of payment as well as your billing information.

 

How do I place my order online for Red Ribbon Cakes?

Please visit our Cakes Nationwide Shipping page, choose your favorite cake/s from the available products, then click the Add to Cart button.

Upon checkout, input your contact number or email address where we can send updates or status of your order, then simply fill out the boxes for your shipping address information.

Check your shipping method then click continue. You’ll be redirected to the payment page where you can select and enter the details of your preferred mode of payment as well as your billing information.

 

What modes of payments are allowed?

You can pay with your Visa, Mastercard, or AMEX credit card.

 

Should my billing address be the same as the shipping address? What’s the difference between the two?

No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card).

The shipping address, on the other hand, is where your order/s will be mailed to. But if your order/s are also to be mailed to you, you can simply select the “Same as shipping address” option in the billing address section.

Remember though that we currently cannot process credit payments with billing address outside the U.S., and no P.O. Box or Military/APO addresses are allowed.

 

May I purchase cake(s) and pastries in the same order?

Yes, you may order cake(s) and pastries together. Delivery for your order of cake(s) and pastries will arrive in separate packaging and delivery dates.

 

When will my order/s be shipped?

We ship freshly baked products every Tuesday. All orders received from Sunday (12:00 AM) to Saturday (11:59 PM) Pacific Standard Time are processed for shipping the following Monday. To illustrate, with the January calendar below, if you place your order on January 7, your order will be shipped by January 15 and your pastries order should arrive by January 18 or by January 17 for your cake order.

  

How long will it take to deliver my pastries order?

Depending on your chosen shipping method, your order will take a maximum of 3 days to arrive from the day it is shipped (every Tuesday).

  

How long will it take to deliver my cake order?

Your order will take a maximum of 2 days to arrive from the day it is shipped (every Tuesday).

 

Will I receive a tracking number/notification?

Yes, you will receive a notification on the email address or phone number that you’ll provide once your order has been shipped.

 

Can I still cancel my order once it has been confirmed?

For cancellation or change of order destination and other details, you can contact our Online Ordering Team via our contact form or emailing customer.service@rrbiusa.com within 24 hours of placing your order. Or you may call us at 626-369-7118 ext. 4413.

 

How do I extend the freshness of the pastries after I received them?

Our pastries are at their best quality when consumed before or by the best before date. To preserve freshness, store them in storage bags (e.g. Ziploc®), and keep in freezer. Thaw in original packaging at room temperature prior to consumption. Note that freezing can affect the moistness of the product.

 

I just received my cake delivery, any tips to best enjoy it?

Yes, below are some tips to best enjoy your cake.

 

For Your Safety
  • Your delivery contains dry ice. Do not handle the dry ice packs with your bare hands- use tongs, cloths or gloves.
  • For its safe disposal, allow the dry ice packs to evaporate inside the white insulated box.

 

Cake Storage
  • You may keep your cake in the freezer for up to 7 days.
Thawing Your Cake
  • Remove the plastic shrink wrap & white cardboard band from the cake.
  • Thaw it in the fridge for at least 10 hours at 35 – 40° Don’t refreeze a thawed cake.
  • After thawing, consume it within 72 hours to enjoy its best quality.

 

I received the wrong/damaged products. How do I request for a replacement or refund?

Please email us at customer.service@rrbiusa.com or report your concern using our contact form, within 24 hours of receiving the packaging. Please include the following information in your email:

  • Name
  • Order Number
  • Contact information
  • Issue/Concern

We’ll contact you via email or phone as soon as possible.

  

Do you offer replacements or refunds?

Red Ribbon will be happy to replace or refund any product(s) if they are damaged or spoiled. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives.

Red Ribbon is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party carrier, but this, of course, is out of our control. Holidays or weather may delay delivery. Products that are delivered late by the third-party carrier is not Red Ribbon’s responsibility and therefore, we may not accept returns or offer refunds for this reason. We are unable to accept returns or offer refund with any shipping delay caused by third-party carrier.

  

I want to get an update on the status of my shipping. Where can I follow up?

You may directly contact FedEx customer service hotline at 1 (800) 463-3339 or use this link https://www.fedex.com/en-us/tracking.html. Have the tracking number that was sent with your shipment confirmation ready.

 

Do you have a survey where I can provide my feedback?

Yes, we would love to hear your feedback.

Visit https://efeedbackplus.com/survey/invite_code/RRNationwide or go to 123feedback.com and enter invite code: RRNationwide.

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